Policies Reservations & Cancellations
Outdoor Bound Bullets, Beer & BBQ
Quick Links
- Reservations
- International Credit Cards
- Wait List
- Confirmation
- Driving Yourself?
- Departure Details
- Refunds & Cancellations
- Credits
- Weather Conditions
- Extended Trips Policy
Reservations
All trips require registration and payment in advance (please complete the online reservation form). To ensure a space, we recommend making your reservation at least one week in advance. When space is available, we are pleased to accept reservations on a “last-minute” basis, so you may call even the day before a trip.
International Credit Cards
International credit cards cannot be processed using our website. If you do not have a credit card with a US address, please send us an email and we will help you arrange payment.
Wait List
Will someone really notify me if I put myself on the Wait List for a trip?
Yes.
One thing that sets us apart from our competition is our commitment to follow-up with our clients. If a trip is sold out, but a spot(s) open, we immediately open the trip on our website send an email to everyone on the waitlist. You can always see how many spots are open: click on the trip description page, and scroll down to the tan Register box. When there are less than 10 spots left, a message will display, i.e., “4 spacest(s) left”. We don’t inflate our enrollment numbers-we don’t have to.
Confirmation
When you complete your registration, you will receive an e-receipt immediately (please check your junk filter). On the Friday before the trip, you will receive a final confirmation by email and you will receive trip details and preparation suggestions. You can always view trip details by looking at the trip page on the website.
Driving Yourself?
If you wish to drive to meet us, most trips offer that option with a $10 discount (see specific trip). If a trip is sold out, you can still join us if you are driving. To book a spot on a sold-out trip, please call us make the payment: 212.579.4568.
Departure Details
Our passenger vans depart from the northeast corner of 73rd Street and Broadway. Meet in front of the Apple Bank building. For subways to 72nd Street, take the 1/2/3 lines. We will return to the same location. Departure time varies depending on the trip. Price reductions are available if you provide your own transportation; please call in advance. (If you drive your car to our departure point, on-street and garage parking are available nearby.)
Refunds & Cancellations
- Full refund will be given for cancellation with at least two-weeks’ notice.
- Full trip credit will be given with one-week’s notice.
- No credit will be given for cancellations within a week from the trip.
- If a trip is rescheduled due to unsatisfactory snow/weather/trail/river conditions, full credit for the trip may be applied to any other trip for one year.
- To redeem a credit, you must call or e-mail us--this cannot be done via the website.
- Please note: certain trips and events have specific restrictions on refunds and/or rescheduling. Please carefully read the full trip/event description for any special policies that apply.
Credits
We reserve the right to make changes in the trip schedule as a result of weather or safety considerations or as otherwise deemed necessary or advisable. If your trip is cancelled due to weather, trail, or river conditions, or circumstances beyond our control, you will receive a full credit for a future trip, or you may transfer to the next available date for the event. All trip credits may be applied to any trip for one full year.
To use a credit you have with us, please call or e-mail to make your reservation using your credit.
Weather Conditions
“There is no bad weather—just unprepared people.” Light rain or merely a forecast of adverse weather will not affect the schedule. If a trip is rescheduled due to heavy rain, etc., we will notify you a minimum of twelve (12) hours before the trip.
For winter day trips: if there is insufficient snow for snowshoeing or cross-country skiing, the trip will convert to a winter hike and we will notify you at least one (1) day in advance.
If your trip is cancelled due to weather, trail, or river conditions, you will receive a full credit for a future trip, or you may transfer to the next available date for the event. Your trip credit will be good for the remainder of the calendar year.
Policy for Extended Trips: Weekend-Long, Multi-Day, & Adventure Travel Trips
For specific cancellation and refund policies related to extended trips (weekend-long, multi-day, or adventure travel trips), please refer to the trip description page for that trip. If you have any questions, please contact us, 212 579 4568.
